When booking your first appointment at Crop you will be asked to pay a 50% deposit. You will have to do this online via our booking system or through an email link we can send to you. This is then deducted from your final bill.
We ask that you give us a minimum of 48 hours notice if you need to reschedule or cancel to allow us a chance to “fill” this appointment time. If you give us less than 48hr notice we will charge you 50% of your bill.
Your payment details from your first visit will be saved on our system and you will be automatically charged.
Please note, aslong as you cancel within 48 hours you will not be charged. This can be done easily using our booking system, drop us an email or by phone.
Brilliant, along as the appointment time is filled we won’t charge you a cancellation fee. Please just make sure it is for the same service and we have enough time for your friend and they have had any necessary allergy tests.
Please do not come to the salon when you are unwell. Unfortunately you will still be applicable for a cancellation fee.
If you give us as much notice as possible we will do our best to fill the appointment. If we manage to fill the appointment we will not charge a cancellation fee. We will never make a profit from a cancellation fee, we only have this policy in place to cover any losses.
We can’t force you to pay this but Please be aware this will be stored against your profile and it will be added to your next bill with us.
Just like rooms in a hotel, we have limited appointments available. When you book that time out, that is reserved for you. It is highly likely that when you cancel at the last minute we will not be able to fill that appointment gap and the stylist will lose out on their commission. We don’t believe this is fair so we have this in place to protect our staff and our business.
© Crop Salons LTD 2026
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